Return & Exchange Policy – Zayed Furniture

1. Return & Exchange Policy in Egypt

At Zayed Furniture, we strive to ensure customer satisfaction by offering a flexible return and exchange policy for all our furniture products.

• ⏳ Return Period: Within 14 days from the delivery date.
• 📦 Product Condition: Must be unused, in its original condition, and with all packaging and accessories.
• 🔄 Exchange: Available in case of size/color mismatch or product defects.

2. How to Return or Exchange Your Product

📍 Simple Steps:
1️⃣ Contact Us via WhatsApp, email, or direct call.
2️⃣ Request Review and schedule a pickup.
3️⃣ Return or exchange processed within 5-7 business days.

💡 Tip: Please take clear pictures of the product before returning to speed up the process.

3. Return & Exchange Fees

🚛 Free return if the product is defective or incorrect.
🚚 Additional shipping charges apply if returning due to a change of mind.
🔄 Exchange shipping costs are covered by the customer unless the product has a defect.

4. Refund Methods

💳 Bank transfer / Credit card refund within 5-7 business days.
💰 Cash refund (for COD orders) – Available for pickup at our showroom.

5. Non-Returnable Items

🚫 Customized furniture items.
🚫 Used sofas and mattresses (for hygiene reasons).
🚫 Final sale and clearance items.

6. How to Contact Us?

📧 Email: [email protected]
📞 Phone: +200109374026
📱 WhatsApp: +2001093574026
🏠 Showroom Address: 9 Zayed St., Abbassia, Cairo, Egypt